We're Hiring: Operations Director | Layan, Cherngtalay, Phuket, Thailand
Our hospitality company in Phuket is seeking an exceptional Operations Director to lead our operations and drive business excellence across all departments.
Compensation & Benefits Package:
- Base Salary: THB 120,000-200,000 per month
- Service Charge (SVC): Performance-based incentives
- Annual Bonus: Based on company performance
- Full-time position | Monday-Friday
Position Overview: We are seeking an experienced and highly dynamic Operations Director to oversee and integrate the company's core business functions, including Human Resources and Sales & Marketing. This strategic leadership role reports directly to the General Manager (GM) and is responsible for driving operational excellence across all departments.
Key Responsibilities:
Human Resources Management
- Develop and implement HR strategies aligned with overall business objectives
- Oversee end-to-end HR operations and workflows
- Manage employee relations, performance management systems, and compensation structures
- Ensure full compliance with labor laws and relevant regulations
- Build a positive organizational culture and enhance employee engagement
Sales & Marketing Leadership
- Drive sales strategies and revenue growth initiatives
- Oversee marketing campaigns and brand positioning
- Analyze market trends and competitive landscapes
- Set sales targets and monitor performance metrics (KPIs)
- Develop and enhance customer relationship management strategies
General Operations
- Improve processes and enhance operational efficiency
- Coordinate cross-functional projects and initiatives
- Implement company-wide policies and standard operating procedures
- Report operational performance to the GM and key stakeholders
- Lead strategic planning and business development initiatives
Job Specifications:
Language Skills (MANDATORY):
- Fluent in English (spoken, written, and reading) - MANDATORY
- Able to communicate effectively with international stakeholders in business meetings, presentations, and daily operations
- Fluent in Thai
Education:
- Bachelor's degree in Business Administration, Management, or a related field
- Master's degree (MBA) is a strong advantage
Experience (MANDATORY Requirements):
- Minimum 8-10 years of progressive management experience
- Experience in hotel industry - MANDATORY
- At least 3-5 years in a senior management role within hotel operations overseeing multiple departments
- Proven track record in operational management and performance improvement in hospitality sector
- Hands-on experience in HR and Sales/Marketing within hotel environment
- Strong understanding of hotel operations and guest service excellence
- Familiar with hotel systems and Property Management Systems (PMS)
- Experience working in international environment with strong English communication skills
Technical Skills:
- Strong knowledge of HR practices and labor regulations
- Good understanding of sales strategies and marketing principles specifically for hospitality industry
- Proficient in MS Office and business management software
- Experience with hotel Property Management Systems (PMS) such as Opera, Fidelio, or similar
- Experience with ERP systems is an advantage
- Understanding of online travel agencies (OTAs) and distribution channels
Core Competencies:
- Strategic thinking with strong business acumen
- Excellent leadership and people management skills
- Strong analytical and problem-solving abilities
- Outstanding communication and interpersonal skills (in both Thai and English)
- Ability to multitask and prioritize effectively in a fast-paced environment
- Sound decision-making under pressure
- Expertise in change management
Personal Attributes:
- Results-oriented with high integrity
- Proactive and self-motivated
- Strong team player with a collaborative mindset
- Adaptable and flexible
- High professional ethics and work standards
- Understanding of both Thai and international work cultures
Work Location: Layan, Cherngtalay, Phuket, Thailand
How to Apply:
Ready to lead our operations to new heights
Send your CV (in both Thai and English) and cover letter to:[Confidential Information]
