Operations Manager

BLS International Services Ltd. is a globally trusted, AI & tech-enabled service provider to governments and citizens, with a legacy since 2005. It is world's largest publicly listed Visa & Counselor services company, traded on India's major stock exchanges (BSE: 540073; NSE: BLS). BLS International offers a comprehensive range of service solutions encompassing outsourced visa processing, document verification, biometrics, attestation, passport services, e-visa solutions, end-to-end solutions in e-governance, digital and retail services. BLS International partners with over 46 client governments and operates across 100+ countries through 50,000+ centers, 9 global training hubs, and 8 global contact centers. Guided by a continued focus on innovation, transparency, and service excellence, BLS International combines cutting-edge technology with robust operational processes to deliver the highest standards of data security and efficiency. Recognized for its proven track record and adherence to global standards, BLS International has been featured among Business Today's India's Most Valuable Companies, Forbes Asia's Best Under a Billion, Fortune India's The Emerging 100. To explore more about BLS International's global presence and comprehensive service offerings, visit www.blsinternational.com.

Key Responsibilities:

(JAPANESE LANGUAGE PROFICIENCY IS MUST)

OPEN FOR LOCATIONS : Indonesia, Nepal, Philippines, Sri Lanka, Myanmar

1. Revenue Generation

2. Costs Management

3. Maintaining Relationship with Indian High Commission and Embassies

4. Team Management

5. Ensure SOPs, Compliances and Security of the VAC are in place and always monitored.

6. Time & Task Management

QUALIFICATION:

• Bachelor's degree in any field, preferably in Hotel Management
• Proven experience in visa processing, immigration services, or consular affairs in a managerial or supervisory role.
• Excellent organizational and leadership skills, with the ability to effectively manage staff and resources in a dynamic environment.
• Exceptional customer service skills, with the ability to interact professionally with diverse clientele.
• Excellent communication and interpersonal skills, with fluency in English and Spanish
• Proficiency in relevant computer applications and software systems.
• Ability to work under pressure and handle multiple priorities with attention to detail.
• Knowledge of international travel regulations and protocols is an asset.

EXPERIENCE:

1. 08 to 10 years of total experience with at least 02 years as Supervisor or Team Lead