Operations Manager - Lifestyle Concept Restaurant
About the Company
We are the lifestyle F&B division of an acclaimed, award-winning hospitality investment firm based in Bangkok. We are currently expanding our portfolio with an exciting new lifestyleF&B concept in Southern Thailand and were looking for a dynamic Operations Manager to lead this project from pre-opening through to full operations. This is your opportunity to play a key role in launching a flagship destination, shape exceptional service standards, and inspire a high-performing team.
About the Role
Responsibilities:
- Lead pre-opening activities, including recruitment, team setup, and operational readiness.
- Supervise daily floor operations, ensuring smooth service delivery and team coordination.
- Maintain visible leadership on the floor to uphold high service standards and staff morale.
- Work closely with kitchen and service teams to ensure timely and accurate order execution.
- Assist the General Manager in supervising Finance and HR functions.
- Support the HR team in employee relations, conflict resolution, and recruitment efforts.
- Monitor hygiene, safety, and service protocols, ensuring compliance with local regulations.
- Manage inventory and cost controls, including supplier coordination, audits, and stock efficiency.
- Coordinate with the maintenance team for preventive upkeep and prepare yearly CAPEX proposals.
- Liaise with local authorities to maintain licenses, legal compliance, and community relationships.
- Enforce brand standards across service, presentation, and operations, including health and safety.
Required Skills:
- Proven leadership and team management experience
- Expertise in hospitality operations, particularly F&B and guest service
- Strong financial acumen, including budgeting, P&L management, and cost control
- Exceptional communication, interpersonal, and problem-solving skills
- Knowledge of Thai regulatory, licensing, and compliance requirements
- Experience supporting HR functions, including recruitment and conflict resolution
- Ability to oversee property maintenance and coordinate with technical teams
- Professional proficiency in both Thai and English
Preferred Skills:
- Experience in pre-opening projects, especially F&B
- Familiarity with Koh Phangan or Southern Thailand (local residency is a plus)
- Strong network with local authorities, suppliers, and community stakeholders
- Background in high-end or lifestyle-oriented hospitality concepts
- Prior experience as Assistant to GM or second-in-command in hospitality operations
Qualification:
