Achieve all budgets as agreed with the Operations Director.
To manage the operations of the portfolio of contracts.
To establish all the process and procedures within the Thailand Business
Mentoring of staff.
Introduction of best practices across sites, looking at value add opportunities
Client retention through customer satisfaction and client relations, using the Client for Life process.
To understand contractual obligations and meet all customer expectations under this agreement.
Adhere to OH&S regulations by providing site specific standard operation procedures and to ensure all staff follow these procedures thus reducing risk to our employees and our customers employees.
Provide interpretation of financial reports and manage the account so that we follow all budget plans on a monthly basis.
Be proactive in the recovery of overdue monies owing to Sodexo from its internal and external clients.
Provide leadership and management to site staff, FM, Contract, Engineering & Managers;
Be proactive in understanding the various clients requirements and ensure that this understanding is maintained, acted upon and developed further where possible.
Ensure that Sodexo FM Services policies regarding Human Resource Management are understood by the management team and complied with.
On a Weekly and Monthly or as needs basis, report to the Operations Director relating to the financial, qualitative, contractual and personnel matters of your business portfolio.
Manage and mentor and maintain a strong working relationship with the Business Development team for Sodexo, offering assistance wherever and whenever required.
Ensure all areas of income generated are maximized, and all areas of cost and expenses are minimized, wherever possible
Represent Sodexo at industry meetings, seminars and conferences as required to ensure the successful management of the business portfolio.
Other duties as reasonably requested from time to time.
Manage and co-ordinate maintenance team and sub-contractors on site
Engage and manage suppliers, tradespersons and Sodexo staff that will be required on site to assess tender submissions on behalf of the client in conjunction with the Manager
Ensure budgets are adhered to
Ensure facility preserves a high-level maintenance and appearance
Look for potential new works that may be required on site
Adhere to occupational health and safety and injury management regulations
Provide site-specific standard operation procedures and ensure all staff follow these procedures thus reducing risk to our employees and our customer's employees
Understand contractual obligations and meet customer expectations under the agreement
Manage the account so that we follow all budget plans on a monthly basis
On a weekly or as needs basis, report to the Operations Director relating to the financial, qualitative, contractual and personnel matters of your project
Attend weekly/monthly meetings with client to assess current progress
Ensure all areas of income generated are maximized, and all areas of cost and expenses are minimized, wherever possible
Disciplinary procedures conducted in line with Sodexo policy
Reducing maintenance turnaround periods and downtime of plant and equipment
Other duties as reasonably requested from time to time.
Key Competencies:
Computer literacy, with excellent oral and written communication and presentation skills.
Have the tertiary qualifications and/or experience required to provide the outcomes listed above.
Fluent in Thai, English, and Chinese (Mandarin) with strong speaking, reading, and writing skills.
Have good understanding of cost analysis.
To be proactive in looking for value-add opportunities to increase contract Ebit
Understand Contract obligations
To be professional in communicating with clients
Time management skills
A proven background in the field of facility management or similar related discipline
A proven track record in the management and establishment of planned preventative maintenance programs and the management of sub-contractors performance
Good communication skills and an ability to deal with individuals at all levels of the organization
Relevant tertiary qualifications and/or relevant equivalent experience required to provide the outcomes listed above
Understand contract obligations
A professional attitude towards communicating with clients
A high level of presentation, organization and time management skills
