Position: Operations Manager (Hospitality / Attractions)
Our client is a leading provider of immersive hospitality experiences, specializing inzoo management, exhibitions, and interactive attractions. We are dedicated to creating safe, educational, and unforgettable experiences for families, tourists, and communities.
Key Responsibilities:
- Plan, oversee, and manage daily operations to ensure efficiency and high-quality guest experiences.
- Supervise and coordinate all operational departments, including: Guest Experience / Front of House, Operations & Maintenance, Safety & Security, Ticketing / Admissions / Crowd Management
- Lead large teams, including full-time staff, temporary staff, and outsourced personnel; manage scheduling, performance, and professional development.
- Maintain and enforce service standards in alignment with hospitality excellence and brand expectations.
- Ensure compliance with safety, hygiene, and risk management protocols for both guests and staff.
- Collaborate with internal departments, suppliers, contractors, government agencies, and business partners.
- Analyze operational data such as attendance, costs, and KPIs to optimize performance.
- Support new project launches, special events, and seasonal activities.
- Manage operational budgets and implement cost control measures.
Qualifications:
- Bachelor's degree or higher in Hospitality Management, Tourism, Business Administration, or related fields.
- Minimum 510 years of experience in operations or facility management.
- Direct experience managing attractions or experiential venues, such as: Zoos, Water parks / Amusement parks, Museums / Exhibitions
- Theme attractions or entertainment venues
- Strong leadership skills with experience managing large teams and high-traffic venues.
- Deep understanding of customer experience, crowd control, and safety management.
- Ability to make quick, effective decisions and resolve operational issues.
- English proficiency is a plus.
How to Apply:
For further information or to apply, please send your resume to [Confidential Information] or contact 02-0175909.
