Operations Manager (IT App & Infrastructure)

Job overview

• Managing team to oversee day to day operation in part of application, system, database and infrastructure for solving problem in SLA defined.
• Lead a team to optimize processes and improve performance, encompassing both application and infrastructure aspects, to ensure a more efficient and effective delivery of responsible services.
• Manage relationships with third - party vendors and service providers to ensure the effective delivery of IT services.
• Lead Team for Cloud Transformation

Responsibilities

Incident and Problem Management

- Develop and implement robust incident and problem management processes to minimize downtime and ensure timely resolution of issues, including addressing application problem within the defined SLA.

- Coordinate with support teams to troubleshoot and resolve escalated technical issues.

Vendor Management

- Manage relationship with third-party vendors and service providers to ensure the effective delivery of IT Services.

- Evaluate and negotiate contracts to optimize cost and service levels

Budget Management

- Develop and manage the IT Operation budget,ensuring cost-effective utilization of resources and technology investments.

- Provide regular reporting on budget performance and variances.

Team Leadership

- Lead and mentor a team of IT Operation professionals, providing guidance and support to ensure optimal performance and professional development.

- Collaborate with other department heads to aligh IT Operation goals with overall business objectives.

Change Agility Improvement

- Lead a team in enhancing system, implement automation tools, improving process, and employing other strategies to execute qualified changes with minimal resources.

Project and Target Commitment

- Supporting the team and taking on the role of a project manager to allocate specific tasks to the team within the project s timeline.

- Lead and support a team involved in addressing design and feedback issues during the production phase of cloud transformation projects.

- Preparing and Revise Operational Standards utilized by Operations Team

Qualifications

• 10+ years of experience in a similar role with minimum 3 years in managerial level.
• Bachelor's Degree in Computer Science, Computer Engineering, Information Technology
• Deep knowledge in system, infrastructure, database and operate application
• Knowledge in Cloud is a plus
• Comfort working with multiple groups within the business