Develop and implement operational strategies, policies, and procedures to achieve company goals and objectives.
Lead, mentor, and manage a team of operations staff (including shipping, customer care, procurement) providing guidance, performance feedback, and development opportunities.
Collaborate with cross-functional teams, including Sales, Manufacturing and Finance to ensure seamless coordination and alignment of operational activities.
Develop, monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions as needed.
Optimize resource allocation to achieve operational targets, minimize costs, and maintain high-quality standards.
Oversee overall operational processes, ensuring timely execution, compliance with regulations, and adherence to best practices.
Drive continuous improvement initiatives to enhance operational efficiency, productivity, and customer satisfaction.
Establish and maintain relationships with suppliers, vendors, and other external partners to support seamless supply chain management.
Participate in strategic planning and decision-making processes to contribute operational insights and recommendations.
Ensure compliance with safety, quality, and regulatory standards, and implement measures to mitigate operational risks.
Must have experiences in Medical Devices Business or manufacturing of pharmaceutical business
Demand Management
Utilize historical data, market trends and inputs from sales and marketing teams to ensure regional offices develop accurate and timely bottom-up demand forecast for products.
Analyze demand patterns and identify factors that may impact demand fluctuations.
Formulate and develop a set of statistical forecast methodology to address the demand plan.
Collaborate with Sales Support executives and Sales Managers to consolidate forecast and ensure alignment with overall business objectives.
Shape forecast for the key sales channel and coordinate with Supply Planning to define individual safety stock level.
Collaborate with Operations teams in stocks planning and replenishment and allocations to distributor markets in our regional offices.
Monitor the supply status and coordinate with Sales team for supply allocation decision during constrained situation.
Rephased the demand planning portion.
Pre-requisites:
Degree in Business Administration, Operations Management, Finance or equivalent field
At least 8 years of related experience in a Managerial position and have experience leading a team.
Experience working in a similar distribution business/industry will be advantageous
Hands on experience with Navision will be preferred
Team management experience is required
Proficient in MS Office Word, Excel, PowerPoint (V-Lookup, Pivot Table)
Good proficiency in written and spoken English
Resourcefulness, Critical thinker and problem-solving skills
Team player, good time-management skills, great interpersonal and communication skills
