As the Operations Manager for Molly Tea Singapore, you will be responsible for overseeing the performance, compliance, and growth of all Singapore-based outlets.
Responsibilities:
- Oversee daily operations of assigned outlets, maintaining service consistency, drinks quality, and cleanliness.
- Monitor and analyse outlet performance, including sales, labour costs, food costs, and other controllable expenses to enhance profitability.
- Conduct regular audits, reviews, and visits to ensure compliance with standard operating procedures (SOPs), company policies, and regulatory requirements.
- Collaborate with Store Managers and HR in manpower planning, recruitment, training, and performance management.
- Support the implementation of new SOPs, systems, and operational changes, driving continuous improvement initiatives.
- Execute sales and marketing initiatives as directed, providing feedback on their effectiveness to management.
- Assist with the opening of new outlets, renovations, and other operational projects as needed.
- Address operational issues and customer feedback, escalating when necessary for resolution.
- Prepare and deliver regular operational reports and updates to the relevant management team.
- Provide hands-on support with service duties and adapt to flexible hours or shifts to meet business needs.
- Perform additional ad-hoc responsibilities as assigned.
Requirements:
- Minimum of 3 - 5 years of Singapore's F&B experience with at least 1-2 years in supervisory or assistant managerial role. Direct experience with high-volume bubble tea, specialty coffee, or fast-casual chains is highly advantageous.
- Proven ability to lead Store Managers and diverse teams effectively.
- Comprehensive understanding of food and beverage operations, including service standards and hygiene protocols.
- Strong knowledge of cost control measures related to labour, food, and other expenses.
- Proactive team player with a positive attitude and commitment to ongoing professional development.
- Hands-on approach, prepared to work alongside teams as required.
- Flexible and adaptable to varied working hours, including shifts and weekends.
- Good leadership, communication, and interpersonal skills with the capacity to perform well under pressure.
- Proven experience in managing multiple outlets and resolving operational challenges efficiently.
- Proficient in MS Office and skilled in preparing operational reports.
- Possession of a valid Food Safety Course Level 3 (formerly WSQ Conduct Food & Beverage Hygiene Audit) or equivalent certification is a strong advantage.
We thank you for your interest and will contact shortlisted candidates for more detailed discussion.
