Organization- Park Hyatt Bangkok
Summary
Main Duties:
Administration
- Ensures that the Food and Beverage activities at Penthouse Bar + Grill are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
- Oversees the preparation and update of individual Departmental Operations Manuals.
- Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
- Ensures the smooth operation of Penthouse Bar + grill in the absence of the Penthouse General Manager.
Customer Service
- Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.
- Ensures that employees also provide excellent service to internal customers in other departments as appropriate.
- Spends time in public areas observing employee-guest interaction and talking with guests, works through Heads of Department to coach employees in guest service skills as necessary.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
Financial
- Maximizes employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
- Ensures that Penthouse Grill is operated in line with maximizing profit while delivering on the brand promise.
- Ensures that each cost center (e.g. Stewarding) operates with the lowest possible cost structure while also delivering on the brand promise to the guest.
- Assists in the preparation of the Annual Business Plan for Food and Beverage with a focus in Penthouse Grill.
- Assists in the monthly reforecasting for Penthouse Grill.
- Manages costs proactively based on key performance indicators, works with the respective Heads of Department as appropriate.
- Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to.
- Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
Marketing
- Assists in the preparation, utilization and update of the Annual Marketing Plan
- Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that Penthouse Bar + grill operations remain competitive and cutting edge.
- Encourages Penthouse Bar + Grill team to look for Marketing and Public Relations opportunities to increase awareness and ultimately business.
Operational
- Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
- Monitors all operations, especially during peak business periods, working through the respective asst. managers and specialist to make adjustments where necessary.
- Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.
- Ensures that Food and Beverage Departments respond to the results of the Hotel IQ and to ensure that the relevant changes are implemented.
- Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of We work through Teams.
- Ensures that all employees are up to date with the availability of seasonal and new products on the market.
- Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate.
Qualifications
Core Skills
The ability to produce high quality work in a consistent and reliable manner, in support of Hyatt's standards and processes
The ability to identify priorities, solve problems, produce desired results and be accountable for commitments
- Promotes Teamwork and Collaboration
The ability to build relationships within and across functions, balance individual and team goals, respect others and value different perspectives.
The ability to listen actively and identify appropriate messages and delivery methods to effectively influence others.
- Shows Initiative and Resourcefulness
The ability to initiate action, make decisions, adapt, drive change, use resources efficiently and solve problems quickly, creatively and practically
The ability to identify needs, shape actions and add value to relationships based on a central focus of customer satisfaction
