Operations Manager
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Location : Hyd (onsite)
Operations Manager - International Customer Suppor
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We are hiring an Operations Manager to lead international customer support operations, ensuring excellent customer experience and achievement of service, quality, and productivity targets. The role involves team management, performance monitoring, customer escalation handling, stakeholder management, and driving continuous process improvement
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Requiremen
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Key Skills: People Management, Customer Service, Operations Management, Reporting & Analytics, Process Improvement, and Client Managem
Job ID: 152106243
Skills:
Resource Planning, Process improvement, Project management, Amazon ERP systems, Performance delivery, Strategic Planning
Skills:
Firefighting systems, iso standards, Switchgear, HVAC systems, Incident reporting, Dg Sets, Cost management, Mechanical Systems, Chillers, Pumps, UPS, Electrical Systems
Skills:
Git, Confluence, Agile, Scrum, Jira, Portfolio Management, Business Operations, Program Management
Skills:
Servicenow, Change Management, Incident Management, Service Delivery, Jira, Cloud Customer Support, Escalation Management, Isp, DMARC, zendesk, DKIM
Skills:
Tableau, Partner Management, Sql, risk management, vendor management, payment operations, Operational Excellence, Banking Operations, Looker
