Position: Operations Manager (Wellness & Fitness)
We are looking for a passionate and results-driven Operations Manager to lead our frontline operations, develop high-performing teams, and ensure operational excellence across our business.
Key Responsibilities:
- Oversee daily branch operations to ensure smooth, efficient, and consistent service delivery.
- Lead and manage frontline teams, including Customer Service, Reception, and Cleaning staff.
- Drive service excellence by maintaining and continuously improving customer service standards.
- Recruit, onboard, train, coach, and develop team members to achieve high performance.
- Prepare staff schedules, allocate resources effectively, and monitor workforce productivity.
- Handle customer concerns and complaints professionally, ensuring timely and satisfactory resolution.
- Collaborate cross-functionally with internal departments to ensure seamless execution of operational initiatives.
- Identify operational issues, analyze root causes, and implement effective process improvements.
- Monitor operational KPIs, prepare management reports, and recommend action plans based on performance data.
- Foster a positive team culture through strong leadership, coaching, and continuous feedback.
Qualifications:
- Bachelor's degree in Business Administration, Hospitality, Management, or a related field.
- Proven experience in Operations Management within the Wellness, Fitness, Hospitality, Retail, or other service-oriented industries.
- Hands-on experience managing frontline teams such as Customer Service, Reception, or Cleaning teams.
- Strong people management experience, including recruitment, onboarding, training, workforce scheduling, performance management, and employee development.
- Demonstrated leadership skills with the ability to coach, motivate, and build high-performing teams.
- Strong customer service mindset with excellent problem-solving and complaint resolution skills.
- Excellent organizational, communication, and stakeholder management skills.
- Analytical mindset with experience tracking KPIs and preparing operational reports.
- Proficient in Microsoft Office and operational reporting tools.
- Strong command of English, both written and spoken.
How to Apply:
For further information or to apply, please send your resume to [Confidential Information] or contact 0926924469.
