About The Team
Sorting Center North (SOCN) - Performance Control Tower Team
- SOCN KPI controller plus 2026 growth
- Ops Dashboard and Gap Analysis working together with SOCN / Regional Center (RC) Leads/ Across Mile
- Coordinate with the Operations Excellence team for newly expansion hubs and Regional Centers (RC)
- Initiatives for project and SLA improvements
- Summarize and investigation of stuck / lost / damage parcels
- Connect with BI / Product team for enhancement and implementation
Overall Control of
- Quality Control (Skilled)
- Cross Function with Recovery Team for stuck / lost / damage parcels dispute
- Stuck Lost Trend Analysis
- Lost, Stuck, High Value Target by %loss
- Miss Sort Coordinator to Engineer
- Product Feature Control Tower
- Training new feature implementation
- Request to update AWB sort codes
Job Description
- Plan and oversee projects within an organization
- Monitoring productivity and deep drive data to be backup in cost and Service Level Agreement (SLA) stat
- Ensure that all projects are delivered on-time, within scope and budget
- Develop the detail of project plan to monitor, track progress, and evaluate the performance specifically to analyze the successful completion of short and long-term goals
- Ensure the project has a cost estimating process in place to meet requirements and in line with quality standards
- Implement the improvement processes for cost optimization in term of manpower planning, operation, and general expenses
- Collaboration with Operation team to support Cross-Border shipments
- Coordinate with other departments when necessary and maintain a good working relationship with relevant stakeholders
- Perform other related duties as assigned
Requirements
- Able to be based at Wangnoi, Ayutthaya
- Bachelor's Degree in Business Administration, Operation Management, Logistics Management or related fields
- Experience in team management
- Strong leadership as KPI controller and strong follow-up skills
- Experienced of E-commerce SLA
- Strong analysis to deep dive in details and hypothesis for root cause solving
- Strong communication, presentation skills both in Thai and English
- Able to work well under pressure, within short timeline and when required especially during nighttime and campaigns
