Job Description:
As part of our growth, we are expanding our operational capabilities and seeking a proactive Operations Specialist to oversee both account and card transaction flows, ensuring accuracy, efficiency, and compliance throughout the process.
Key Responsibilities:
Transaction Processing:
- Monitor timely and accurate processing of both account and card transactions, including payments, fund transfers, and reconciliations.
- Collaborate with the internal teams to verify transaction details, validate payment instructions, and ensure adherence to established protocols.
- Investigate and resolve transaction discrepancies, payment rejections, and card settlement issues by identifying root causes and implementing corrective actions.
- Maintain accurate transaction records and ensure compliance with Statrys operational and regulatory requirements.
Process Improvement:
- Identify opportunities to streamline operational processes, enhance efficiency, and optimise resource utilisation within the Operations Team.
- Analyse transaction data, payment logs, and system records to identify root causes of payment discrepancies, delays, or failures.
- Analyse existing workflows and procedures to identify bottlenecks, inefficiencies, and areas for improvement.
- Collaborate with internal stakeholders, including Customer Support, Technical Teams, and Product Development, to troubleshoot payment issues, implement corrective actions, and enhance client experience.
- Liaise with external partners, financial institutions, and payment service providers to address payment processing challenges and optimise payment workflows.
Requirements:
- Minimum of 1-2 years of experience in customer support or as an Account Manager.
- Fluent in English; proficiency in Chinese is a plus.
- Strong attention to detail, critical thinking, and problem-solving skills.
- Ability to multi-task and thrive in a high-energy environment.
- Team player with a proven ability to work effectively under pressure.
What We Offer:
- 20 days of annual leave.
- Competitive salary.
- Comprehensive health insurance.
- Flexible work-from-home options.
- Nespresso machine and snack bar.
About Statrys:
Statrys is a Hong Kong/Singapore-based fintech company providing a suite of solutions for SMEs, startups, and entrepreneurs operating across borders. Our services include company incorporation, business accounts, foreign exchange, and accounting support, all designed to simplify the way businesses manage their operations internationally. With a focus on transparency, ease of use, and human support, we serve a global client base from offices in Hong Kong, Bangkok, and Singapore, offering multilingual assistance and tailored solutions across every stage of the business journey.
Learn more about us: https://www.statrys.com
