Operations Support Agent

Overall Role Purpose

Executes flight movement alerts, transmission of shipment information and preparation of flight documentations. Rectifies and follow up with network on non-conforming shipments.

Accountabilities

• Provide accurate and analytical performance/incident report to enhance performance quality.
• Communicate with service provider to get information on flight and shipment details.
• Work with airlines to implement outbound and inbound service enhancements.
• Create airlines documents e.g. MAWB, MAFS, inbound/outbound Cargo Transfer
• Obtain customer exception request. Obtain airline MAWB information.
• Handling of non-conforming shipments e.g. DG, damage, found shipment, miss code and RTO
• Updating of shipment/flight status files Cutting of flight MAWB
• Maintaining of pre-printed HUID labels with profile
• Provide shipment manifest and movement alerts
• Generate internal reports e.g. daily parent HUID, movement closing time
• Update damaged/lost-content shipment in SID
• Support Operations as assigned

• Prefer at least 1 year experience within airline, transportation or logistics industry.
• Bachelor's degree (Engineering/ Logistics / Cargo Management preferred)
• Software skills (Word, Excel, PowerPoint, Power BI, etc.)
• Strong Communication skills (English) in speaking, listening, reading and writing
• Willing to work in shift 24.7, along with multi-tasks, pressure and changes management