Operations Trainer (SPX Express - Contract)

2-4 Years

This job is no longer accepting applications

Job Description

Job Description

Develop and execute training programs tailored for ground operation teams
Create and update training materials & working manuals for SOP compliance
Conduct both online and offline training sessions to ensure team competency
Evaluate training effectiveness & learner performance through structured assessments
Analyze training data and generate reports to drive continuous improvement
Collaborate closely with CTO, SOC, Middle Mile, PMO, and Product teams to align training with business needs
Lead end-to-end training project management to enhance operational execution

Requirements

Bachelor&aposs Degree with minimum 2 years of experience in training, operations, or related fields
Ability to work in a fast-paced & high-pressure environment
Strong analytical skills for training evaluation and performance tracking
Background knowledge of tech companies, backend systems, or logistics operations is a plus
Excellent ability to simplify and translate complicated SOPs into practical training content
Proficient in Google Workspace (Google Sheets, Google Slides, Google Forms)
Proactive mindset & willingness to contribute beyond training to enhance SPX Express operations
Excellent communication in both written and verbal English