Define and manage the end-to-end learning content strategy for Oracle Customer Experience (CX) Products.
Collaborate with product managers, consultants, and subject matter experts to identify training needs based on product features and customer adoption trends.
Design structured learning journeys and certification paths for various user personas (end users, implementers, administrators).
Oversee the creation of high-quality digital learning assets including videos, tutorials, hands-on labs, guides, and assessments.
Align curriculum with Oracle Modern Best Practices and ensure integration with Oracle Adoption and Success tools.
Monitor learner engagement, feedback, and outcomes to refine content and improve effectiveness.
Stay current with Oracle CX product updates (quarterly releases) and ensure timely updates to associated training materials.
Manage vendor or in-house content development projects, ensuring timely delivery and quality standards.
Support go-to-market teams with enablement content for new feature rollouts.
Champion learner-centric design using data and feedback to evolve the curriculum.
Qualifications
5 + years of experience in Customer Experience (CX) Products systems (Sales, Service, Marketing) , preferably .
Proven experience in curriculum development, instructional design, or product training.
Strong understanding of enterprise business processes and Customer Experience Products implementation lifecycles.
Excellent project management and stakeholder engagement skills.
Ability to envision how to translate complex Customer Experience (CX) features into intuitive and effective learning materials.
Experience with learning tools such as content authoring tools, LMS platforms, video editing, SCORM, etc.
Strong communication skills and ability to present ideas clearly.
