About The Job
The Order Fulfilment (OF) Manager is responsible for overseeing the team and activities within the OF Department in Thailand. This role manages both operational and financial aspects of the Order-to-Cash cycle under OF function. Key responsibilities include handling order booking requests for the Order Committee, backlog management, demand planning and forecasting, shipment planning and revenue forecasting, follow-up on shipped-not-accepted and income-not-invoiced (INI) items, as well as project delivery activities from order entry through project management to clinical go-live. Additional duties cover procurement and logistics management, physical solution installation, customer training for clinical go-live, and ensuring customer acceptance.
The Order Fulfilment (OF) function encompasses activities such as project administration, site readiness, and project management. The OF Manager provides guidance, direction, and leadership to the team to achieve key objectives in revenue, employee engagement, and customer satisfaction. This role is accountable for accurate and timely revenue tracking and forecasting for all Elekta solutions delivered to customers, while ensuring high client satisfaction upon project completion. The position promotes the effective use of project management tools and methodologies within the department. The OF Manager drives the team to meet monthly, quarterly, and annual targets for revenue, INI, expenses, and overall operational efficiency. Additionally, the OF Manager ensures team members receive ongoing training, education, mentoring, and empowerment to excel and exceed key performance indicators.
The OF Manager will regularly report actual and forecasted figures for shipments, acceptances, and revenue, while also analyzing backlog, shipment status, and project implementation progress. Based on these insights, the manager will develop and implement corrective action plans as needed. Additionally, the role involves contributing to the development and participation in setting annual revenue forecasts (delivery and acceptance) and budgets.
The OF Manager is responsible for coordinating import and export shipments with third-party logistics (3PL) providers and liaising with external vendors for customs clearance. This position also requires managing projects from factories in the UK, Beijing, Europe, and the U.S., ensuring shipments arrive at hospital sites according to project schedules. The individual may also provide support to the Asia Pacific and Japan regions on an as-needed basis.
Responsibilities:
- Oversee the Order Fulfilment (Order-to-Cash cycle) for both financial and operational aspects, from order entry to clinical go-live.
- Participate in annual revenue and expense budget planning.
- Drive efficiency and continuous improvement initiatives, whether self-identified or company driven.
- Ensure adherence to Elekta's Customer and Employee Loyalty Culture, closed-loop processes, and related improvements within the OF organization.
- Maintain effective communication internally (with other departments, functional heads, and Product Supply Centres) and externally (distributors, partners, suppliers, and customers).
- Strictly follow Elekta Compliance and Policy, ensuring deployment and execution within the team.
- Provide mentoring, leadership, and career development opportunities for employees within the OF organization.
- Coordinate import and export shipments, liaising with third-party vendors for customs clearance.
- Manage project coordination from factories (UK, Beijing, Europe, U.S.) to hospital sites, ensuring timely delivery.
- Support Asia Pacific & Japan regions as required.
- Identify and implement logistics process improvements, including stock level calculations and optimal transportation routes.
- Develop and enhance internal and external processes to meet company objectives.
- Conduct logistics and financial feasibility studies to support strategic decisions.
- Manage inventory allocation and reconciliation.
- Monitoring shipments progress from local and overseas warehouse to customer site
- Coordinate with courier companies and overseas 3PL providers on a daily basis.
- Track project implementation progress and develop corrective action plans as needed.
- Handle Revenue Management Allocation and assist with monthly shipment reports.
- Prepare shipping invoices, import/export documentation, and banking documents.
- Perform ad hoc tasks as assigned by the superior.
Relevant Knowledge, skills and competencies:
- Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or related field (Master's degree is a plus).
- Minimum 810 years of experience in order fulfilment, logistics, supply chain, or project management, with at least 3-5 years in a managerial role.
- Proven experience in Order-to-Cash processes, revenue forecasting, and backlog management.
- Strong background in import/export operations, customs clearance, and working with 3PL providers.
- Experience in project coordination across multiple regions (Asia Pacific, Europe, U.S.) and managing complex installations.
- Knowledge of international trade regulations, customs processes, and logistics best practices.
- Experience with Salesforce and Coupa is an advantage.
- Proficiency in ERP systems (e.g., SAP) and project management tools.
- Excellent communication and stakeholder management skills (internal and external).
- Minimum 5 years of project management experience in medical software or hardware implementation is considered an asset and preferred.
- Fluent in English (written and spoken); additional regional language is an advantage.
- Strong commitment to compliance and company policies.
- Hands-on expertise in managing L/C transactions and processes. Exposure
to healthcare or medical technology is a plus but not required.
- Exposure to healthcare or medical technology is a plus but not required.
Why should you join Elekta
In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. You will be part of our innovative international team and given the opportunity to learn and develop.
We are an equal opportunity employer
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, genetic information, national origin, disability, veteran status, or any other status protected by law in the locations where Elekta operates.
About Elekta
Here at Elekta, you will make a difference. We are a MedTech company that provides software and hardware to hospitals and clinics all over the world.
We have a responsibility toward our partners and customers to deliver solutions in a secure and sustainable way. Both when it comes to financial and environmental matters, but also for our employees to feel that they bring value, wherever in the organization they may work.
