Answers the telephone in English in a courteous and friendly manner.
Recommends & suggests menus or special offers to guests. Also, double-checks with the guests in regard of their special allergy or medical condition to ensure guests safety.
Makes sure to pass on the guests orders accordingly and professionally to ensure guests satisfaction. Repeats details of guests and their orders to avoid any mistake.
Follows up with the guests order to ensure the prompt delivery within timely manner.
Have the knowledge of food items, wine and service procedures to deliver the Five-star service exceeding guest expectation.
Prepares the mis-en-place (as per Managers order).
Maintains service stations and operating equipment to maximize the productivity and the smooth flow of operation.
Works in co-ordination with all other staff including Kitchen to provide the prompt and professional service to guests.
Assists colleagues with general cleanliness.
Checks accuracy of all data in Cashier Balance Report against the actual invoices.
Processes the payment, which may be paid by cash, city ledger or guest folio correctly according to accounting and bank procedures.
Promotes the impressive service to achieve the financial goals of the Outlet by maximizing the guest satisfaction whenever the chance arises.
Maintains proper and professional grooming appearance:
Hair, short and clean (tied back)
Hand and nails cleaned
Uniform Impeccable
Personal hygiene Immaculate
Attends daily briefing and de-briefing as required by supervisors.
Participates in all training organized by hotel management to improve the service, skills and knowledge.
Reports guest feedback to supervisors to improve the service.
Performs other duties as assigned by supervisor.
Report Lines & Communications
Reports to the Assistant Room Service Manager/ Room Service Supervisor.
Relates to co-employees within service, kitchen and other department in the performance of his/her job.
Others
Continuous learning through own IDP.
Any other duties as may be assigned by the superior.
Accountabilities
Represents Dusits brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
Companys Culture
Communicate and fully embracing the Companys culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. Proud to belong and to contribute
CONFIDENTIALITY
Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
JOB REQUIREMENT
Minimum Education of Vocational diploma/ Short Course Certificate in Food & Beverage Services Management or equivalent
Exposure in hospitality business is desirable
Pleasant personality with good communication and interpersonal skills
Computer literate
Have excellent English communication skills both in written and spoken
