Order to Cash (O2C) Supervisor, Bangkok

About Us

HBX Group is the world's leading technological partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to move fast, dream big and make the difference every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our global approach, local touch mentality.

Job Summary

As an Order to Cash (OTC) Supervisor, you will lead and develop a high-performing Accounts Receivable team managing collections and dispute resolution for a global client base across EMEA and APAC regions. Your role ensures timely cash flow, accurate reporting, and strong customer relationships. You will drive operational excellence using SAP ERP and advanced Excel tools, while providing clear communication in English. Occasional travel to Dubai and Palma for internal meetings is required.

Job Responsibilities

• Team Leadership & Development
• Supervise, coach, and motivate team members to achieve collection targets.
• Provide feedback and training to improve performance and ensure compliance with policies.
• Support recruitment and onboarding of new team members.
• Collections & Customer Engagement
• Oversee collection efforts through emails, calls, and statements.
• Negotiate payment plans and resolve sensitive financial issues professionally.
• Build and maintain strong relationships with internal and external stakeholders.
• Dispute Resolution & Aging Control
• Reconcile old disputes and unapplied cash promptly.
• Ensure accurate maintenance of aging reports and timely follow-up on overdue accounts.
• Collaborate with cross-functional teams to resolve billing and credit issues.
• Technical Expertise
• Utilize SAP and advanced Excel for reporting and analysis.
• Knowledge of Salesforce is a plus.
• Ensure accurate and timely updates of Risk Reports.
• Portfolio Management
• Manage a diversified portfolio across MEAI & APAC regions.
• Participate in weekly reviews with the Manager to optimize collection strategies.
• Travel & Collaboration
• Travel to Dubai and Palma for internal meetings and stakeholder engagement.
• Advanced English is a Must.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.