Monitor and manage Sorting Center (SOC) operational teams of Outbound Sort and Outbound Dispatch by using the daily performance report, history of excellence, and team development.
Work with internal and external functions to properly handle pushed-out parcels.
Improve the staff's Key Performance Indicators (KPIs) on productivity, quality, service level, and stakeholder satisfaction on a continuing basis.
Able to perform backlog chasing in line with SLA
Able to report to management concern party a summary of data, operational concerns, and improvement procedures.
Optimize manpower from the planning team to operate as our cycle time and hourly volume
Coaching and advising team members.
Requirements
Bachelor's Degree in Logistics Management, Supply chain Management or any related field
At least 3 years of working experience in logistics, supply chain or express industry
Good communication both in Thai & English and stakeholder management skills
Analytical ability - logical thinking and optimization
Strong working knowledge of Spreadsheets (Excel/Google Sheets)
Proven working experience in project management
Multitasking and prioritizing skills.
Work with fast, timeline and extra-long working hours during campaign
Able to be flexible for afternoon and morning shifts
