Overseas OTC Section Manager

Job Title: Overseas OTC Section Manager

Location: SM Tower, Bangkok

Reports To: Overseas OTC & PTP Lead

Location: Bangkok

Job Summary

The Overseas OTC Section Manager is responsible for overseeing and managing the Order-to-Cash (OTC) process for overseas subsidiaries in US and EU, ensuring accuracy, timeliness, and compliance with accounting standard, company policies and international trade regulations. This role involves leading the OTC team, optimizing and improving operations, and collaborating with Sales, Finance, and relevant teams to support the organization's financial and customer service objectives.

Key Responsibilities

1. OTC Process Management:

• Oversee the end-to-end OTC process, including order processing, invoicing, and cash application.
• Ensure the accuracy and timeliness of customer invoices, payment allocations, and credit notes.
• Monitor and resolve discrepancies in accounts receivable and payment collections.

2. Team Leadership and Supervision:

• Supervise and guide the OTC team, providing support, training, and performance feedback.
• Assign tasks and manage team workloads to ensure efficiency and achievement of KPIs.
• Promote a collaborative and high-performing team culture.

3. Compliance and Documentation:

• Ensure OTC processes adhere to accounting standard, international trade regulations, financial standards, and company policies.
• Maintain accurate records of transactions, customer accounts, and relevant documentation.
• Address and resolve compliance-related issues promptly.

4. Reporting and Analysis:

• Prepare regular reports on OTC performance, including accounts receivable aging, payment trends, and outstanding balances.
• Analyze OTC data to identify trends, risks, and opportunities for process improvement.
• Present findings and recommendations to the OTC Lead and senior management.

5. Client and Stakeholder Collaboration:

• Act as the main point of contact for clients regarding billing, payment, and account inquiries.
• Collaborate with Sales, Finance, and relevant teams to ensure seamless OTC operations.
• Resolve client disputes and provide timely resolutions to maintain positive relationships.

6. Process Optimization:

• Identify inefficiencies in the OTC process and recommend improvements to enhance accuracy and speed.
• Drive the adoption of technology and automation to streamline operations.

Qualifications

• Bachelor's degree in finance, Accounting, Business Administration, or a related field.
• At least 5 years of experience in OTC, accounts receivable, or related functions, with at least 2 years in a supervisory or leadership role.
• Strong understanding of international trade regulations and OTC processes.
• Proficiency in English (written and spoken) for communication with overseas clients and stakeholders.

Skills and Competencies

• Strong leadership and team management skills.
• Excellent analytical and problem-solving abilities.
• Attention to detail and accuracy in financial transactions.
• Proficiency in financial systems and SAP
• Exceptional communication and negotiation skills, particularly in English.
• Ability to work under pressure and manage multiple priorities.