PABX Operator

Summary

Job Propose:

The main responsibility of a PABX Operator is to manage our organization's phone calls. In this role, you will be responsible for maintaining our call directory, answering incoming calls, and connecting internal and external callers with corresponding departments or staff. You may also be required to perform other administrative duties. To ensure success as a PBX operator, you should possess excellent interpersonal skills and competency in PBX phone systems. Top-notch PBX operators are multitasking experts who create a positive experience for every caller they assist.

Qualifications

PBX Operator Responsibilities:

• Creating, updating, and distributing a call directory to all departments.

• Answering, screening, and forwarding calls in a professional and courteous manner.

• Handling general phone inquiries about the organization.

• Directing external calls to designated departments or individuals.

• Transferring internal calls across departments and between staff.

• Setting up and confirming scheduled and conference calls when required.

• Relaying written or verbal messages in a timely and accurate manner.

• Scheduling routine maintenance and facilitating urgent repairs of PBX equipment.

• Keeping records of calls placed and charges incurred.

• Assisting with other administrative duties, including copying, scanning, faxing, and emailing