Patient Service Associate

Job Summary

You will support clinic operations by managing patient registration and appointment scheduling, performing billing and maintaining accurate patient records.

Responsibilities

• Register patients and schedule appointments while responding to phone and email enquiries to ensure smooth clinic operations
• Coordinate clinical investigations by assisting nursing and clinical staff to facilitate patient care
• Perform billing tasks accurately to support clinic financial processes
• Assist doctors during patient consultations and examinations to enhance clinical efficiency
• Maintain accurate and organized filing of patient records to ensure data integrity and accessibility
• Carry out general administrative duties as assigned to support daily clinic functions

Preferred competencies and qualifications

• Possess at least N/O Levels qualifications, or equivalent
• Demonstrate good command of English to communicate effectively with patients and staff
• Exhibit strong teamwork and service orientation to contribute positively to the clinic environment
• Show friendly disposition with good interpersonal and communication skills to engage well with patients and colleagues
• Have at least 1 year of experience working in a private clinic setting, which will be an added advantage