Location: On-site, Chiang Mai Thailand
Department: Operations
Reports to: Head of Operations
About DSGPay
DSGPay is a fast-growing fintech company and global payment solutions provider that enables individuals and businesses to seamlessly send and receive money across borders. Established in Singapore in 2014, DSGPay holds regulatory licenses to operate in key markets, including Australia, Hong Kong, and Thailand. With a strong focus on security, reliability, and ease of use, DSGPay specialises in facilitating efficient and secure money transfers across Oceania, Asia, the UK, EU, and USA.
Role Overview
We are seeking an experienced Payment Specialist to oversee and optimize Payment Operations while ensuring accuracy, efficiency, compliance, and exceptional service delivery. This role is ideal for a payments professional with strong operational expertise, analytical capabilities, and a deep understanding of domestic and international payment processes.
The successful candidate will play a key role in managing payment workflows, supporting operational improvements, maintaining regulatory compliance, and collaborating with internal and external stakeholders to ensure seamless transaction processing.
Job Requirements:
Payment Operations & Processing
- Manage end-to-end payment operations, including account onboarding, transaction processing, settlements, reconciliations, and liquidity monitoring.
- Ensure timely, accurate, and efficient execution of domestic and international payment transactions.
- Investigate and resolve payment exceptions, transaction discrepancies, and operational issues.
- Monitor daily payment activities and ensure adherence to service level agreements (SLAs).
Compliance & Risk Management
- Ensure all payment activities comply with internal policies, regulatory requirements, and industry best practices.
- Support operational risk assessments and implement appropriate controls to mitigate risks.
- Assist with compliance reviews, audits, and regulatory reporting requirements.
- Maintain accurate operational records and documentation.
Process Improvement & Operational Excellence
- Analyze operational data to identify trends, inefficiencies, and improvement opportunities.
- Recommend and implement process enhancements to improve efficiency, scalability, and customer experience.
- Support automation initiatives and technology enhancements related to payment operations.
- Contribute to the development and maintenance of operational procedures and controls.
Stakeholder & Partner Management
- Collaborate closely with cross-functional departments (Business Development, Compliance, Treasury, Finance, Product, and Technology teams) to ensure secure and efficient payment workflows.
- Act as a key operational contact for banks, payment partners, and third-party service providers.
- Support partner onboarding, operational integration, and ongoing relationship management.
- Coordinate with internal stakeholders to resolve payment-related inquiries and operational challenges.
Subject Matter Expertise
- Serve as a subject matter expert for payment operations and settlement processes.
- Provide guidance and knowledge-sharing to team members on payment procedures and industry standards.
- Stay updated on industry developments, payment regulations, and emerging technologies.
Basic Qualifications:
- Bachelor's degree in Business Administration, Finance, Economics, or a related field.
- Minimum 3 years of experience in payment operations, financial services operations, banking operations, fintech, or a related industry.
- Strong knowledge of domestic and international payment processes, including SWIFT, IBAN, ABA Routing Numbers, BSB Codes, and other global payment rails.
- Good understanding of operational risk management, internal controls, and regulatory compliance requirements.
- Experience with payment platforms, reconciliation processes, and transaction monitoring.
- Strong analytical and problem-solving skills with excellent attention to detail.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Excellent communication and stakeholder management skills.
- Proficiency in English (spoken and written).
- Experience in fintech, digital payments, remittance, or cross-border payments is highly preferred.
Why Join DSGPay
- International Work Environment – Be part of a diverse, globally connected team that works across borders with clients and partners throughout Asia and beyond.
- Chiang Mai-Based – Enjoy a rewarding career while living in one of Thailand's most livable cities, Chiang Mai offers a relaxed lifestyle, low cost of living, and vibrant culture.
- Competitive Benefits – We offer a competitive compensation package, including performance-based incentives, professional development support, and comprehensive benefits.
Data Privacy & Consent Notice
By submitting your application, you consent to Dollarsmart Global Co., Ltd. collecting and processing your personal data including your CV, resume, and contact details for the purpose of evaluating your suitability for this role. Your data may be processed using AI-assisted screening and matching tools, and stored within our recruitment platform. It will only be used for recruitment purposes and will not be shared with any third party outside of our hiring process.
We retain candidate data for a maximum of 12 months from the date of application, after which it will be securely deleted. You have the right to access, correct, or request deletion of your data at any time by contacting us at [[Confidential Information]].
This consent is given in accordance with the Personal Data Protection Act (PDPA) B.E. 2562.
