Key Responsibilities
- Monitor payment operations and payment channels across the Asia region during assigned shifts
- Identify, escalate, and assist in resolving payment-related incidents in real time
- Coordinate with Back Office, PSPs, Payments Operations, and internal teams during operational issues
- Monitor internal communication channels and ensure timely escalation of critical matters
- Track pending, delayed, or failed transactions and follow up accordingly
- Maintain accurate logs, incident updates, and operational records within internal systems
- Support operational monitoring, reporting, and shift handovers
- Assist in identifying recurring operational issues and improvement opportunities
- Follow internal SOPs, escalation flows, and operational playbooks
Qualifications
- 1–3 years experience in operations, fintech, payments, customer support, or similar fields
- Strong problem-solving and communication skills
- Ability to remain calm and organized during incidents or high-pressure situations
- Good attention to detail and operational awareness
- Comfortable using internal systems, dashboards, and communication tools
- Ability to multitask effectively in a fast-paced environment
- Willingness to work rotational shifts, including evenings, nights, weekends, and public holidays
- Experience in payments or fintech is considered an advantage
- English proficiency required; additional Asian languages are considered a plus
What You Will Get
- Competitive salary package
- Exposure to real payment operations across multiple Asian markets
- Opportunity to work closely with Payments, Product, PSPs, and regional teams
- Dynamic and fast-paced fintech environment with continuous learning opportunities
Please note: This role requires working in rotational shifts and onsite.
