People Onboarding Operations Coordinator (Contract)

Title: People Onboarding Operations Coordinator (6 months contract)

About Agoda

Agoda is an online travel booking platform for accommodation, flights, and more. We build and deploy cutting edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enabling our customers to experience the world.

Get to Know our Team:

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family.

The Opportunity:

The People Onboarding Coordinator will be a key player in ensuring that our onboarding operation activities, are met within the prescribed SLAs, from offer acceptance to Day One. This role will suit an individual with high degree of proactiveness, creativity, a can-do attitude and service mind. You will be co-managing the delivery of our operational work & other initiatives, while also highly involved in building and maintaining a seamless onboarding process for employees.

In this Role, you'll get to:

• Facilitate timely and accurate end-to-end onboarding processes, including arranging employment offer and contracts, immigration documents, Workday onboarding set up, executing background checks, and conducting orientation sessions, in line with the intended Service Level Agreements (SLA).
• Contribute to Global Mobility coordination when required, such as supporting relocation-related matters, coordinating with internal stakeholders and vendors on defined mobility steps, and ensuring relevant data and processes are updated accurately in conjunction with the GMOB team.
• Act as a central point of contact for People Operations queries, providing clear and timely guidance to employees, hiring managers, Talent Acquisition, and other relevant stakeholders on the operational processes, policies, employment terms, and required documentation.
• Own and maintain high-quality employee data and documentation, including accurate and timely updates in the systems (e.g., Workday), and proper digital filing and record management in line with internal controls.
• Support HR lifecycle processes beyond onboarding, such as probation confirmations, contract renewals, job changes, terminations, and other employee status changes, ensuring consistency, accuracy, and compliance.
• Create warm and welcoming experiences for new hires, ensuring they receive clear and straightforward information before joining.
• Uphold a strong ethical standard, recognizing the importance of confidentiality and security in handling sensitive data.

What you'll Need to Succeed:

• Bachelor's degree in Human Resources, or related fields. 1-2 years work experience is a plus; fresh grads are also welcome.
• Strong organizational skills; time management; attention to detail and ability to prioritize and manage competing demands.
• Strong interpersonal skills and a customer service-oriented mindset.
• Able to communicate effectively with stakeholders and multi-cultural group of professionals.
• Excellent verbal and written communication skills in English.
• High level of discretion, confidentiality, and ethics.

It's Great if you have:

• Experience working in an HR role
• Knowledge in Thailand or other countries labor laws.
• Experience working with either MS. Offices, Greenhouse, Zendesk, and/or Workday

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy .

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.