The People Service Lead at Kerry is responsible for leading and managing site services while also driving employee experience and people-focused initiatives. This role expands beyond operational site services to include strategic people service management, ensuring compliance, employee well-being, and organizational culture alignment. The position collaborates closely with Operations, Human Resources, and senior leadership to deliver excellence in both site operations and employee engagement.
Location: Kerry Plant, Bangpoo, Bangkok
Reporting to: Operations Manager
Operational Excellence & Site Services
- Oversee site services (front desk, utilities, pantry, transport, supplies, dispatch)
- Manage manpower for operational continuity
- Drive service standards (KPIs, Gemba, 5S, Lean, digital tools)
- Partner with Operations on efficiency, gaps, sustainability
Employee Services & Workplace Experience
- Manage uniforms, PPE, lockers, canteen, laundry, hygiene
- Ensure canteen quality, food safety, vendor performance
- Improve time & attendance; ensure SWA/SMETA compliance
- Enhance employee well-being and experience
- Resolve employee/supervisor concerns
HR Partnership
- Support staffing, onboarding, retention, foreign workers, discipline
- Handle HRDF, SSO claims, compliance, medical renewals
- Provide workforce insights (morale, absenteeism, risks)
- Drive culture, values, communication
- Support hiring, interviews, induction
Employee Engagement & Culture
- Lead engagement activities (townhalls, events, culture days)
- Design programs for productivity, teamwork, retention
- Track engagement via surveys/feedback
- Manage communication channels & event calendar
Compliance, Safety & Ethics
- Ensure GMP, SWA, SMETA, legal compliance
- Manage foreign worker welfare, documentation, standards
- Support audits and corrective actions
- Drive safety, permits, licenses, visitor approvals
Visitor & Stakeholder Management
- Manage visitors (government, auditors, customers, candidates, suppliers)
- Coordinate travel, accommodation, onsite support
- Build professional stakeholder relationships
Leadership & Team Development
- Lead Site & People Services team
- Build capability (training, cross-skilling)
- Drive succession planning and continuous improvement culture
Qualifications & Experience
- Bachelor's degree in Business, HR, Operations, or related field (preferred)
- Experience in site/facility/people services (manufacturing or similar)
- Strong leadership and team management background
- Knowledge of HR operations, workforce compliance, GMP, ethical labour standards
- Experience in employee engagement and culture-building
- Leadership & Development: Coaching, capability building, team motivation
- Operational Excellence: Ensure smooth operations, high service standards
- Employee Engagement: Build positive, inclusive workplace culture
- Collaboration & Influence: Partner with Ops, HR, cross-functional teams
- Communication: Clear and professional across all levels
- Compliance & Ethics: Adhere to regulations and ethical practices
- Problem Solving & Innovation: Practical and creative solutions
- Data-Driven Decisions: Use insights to improve performance
- Safety & Sustainability: Promote safe and sustainable practices
- Crisis Management: Handle incidents and ensure continuity
