Lead high-impact strategic initiatives and projects related to buyer experience; translate FLM gap issue into actionable strategic and operational initiatives that improve FLM performance
Monitor overall FLM performance related to team main KPI metrics (% FM pickup, %Ontime, % 1st attempt, FLM Productivity)
Monitor and analyze FLM performance and identify opportunities for improvement.
PMO cross-functional management for FLM performance to enhancement with core SPX operations improvement, operational compliance
Provide clear, data-driven, and actionable insights to internal stakeholders by simplifying complex datasets into digestible reporting formats
Leverage analytical tools and performance dashboards to track quality metrics and ensure consistent delivery excellence across the buyer journey
Set clear goals, provide regular feedback, and ensure team alignment with business direction
Requirements
Bachelor's degree in any field.
Excellent presentation and problem solving skills
Experienced in working with Management
Strong analytical, problem-solving skills, and communication skills
Entrepreneurial, self-driven, good leadership, and strong verbal communication skills to facilitate cross-function interactions and discussions
Advanced working Google workspace and SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with non-relational databases
Ready to work in a fast-paced, dynamic environment with tight deadlines and changing priorities
