We're hiring: Performance Management System Manager
Location: Bangkok (Rama 3), Thailand (on-site)
At I.C.C. International PCL., we are a leading force in Thailand's Retail and FMCG sectors, backed by more than 61 years of industry heritage. We represent a diverse portfolio of premium brands and are committed to delivering excellence, innovation, and long-term value to our customers. As part of our continued growth, we are seeking talented professionals to join our team and help drive impactful initiatives that enhance our market presence and strengthen consumer engagement.
Key Responsibilities:
- Design and institutionalize a robust, scalable Performance Management System (PMS) aligned with corporate strategy, business unit objectives, and long-term organizational direction.
- Develop and continuously refine KPI, OKR, competency evaluation, and 360 feedback frameworks to ensure strategic alignment, accountability, and measurable business impact.
- Translate corporate strategy and annual business priorities into structured performance cascades from C-Level to frontline, ensuring clarity of ownership and execution discipline across functions.
- Partner closely with HRBPs and Business Leaders to strengthen performance governance, goal-setting quality, calibration discipline, and meaningful performance conversations.
- Integrate performance outcomes with Talent Management, Succession Planning, Total Rewards, and Workforce Planning to support holistic and data-driven people decisions.
- Lead enterprise-wide PMS cycle execution (Goal Setting, Mid-Year Review, Year-End Evaluation, Calibration), ensuring governance, fairness, and timely completion across all divisions.
- Establish calibration frameworks and performance rating governance to ensure consistency, bias mitigation, and organizational integrity.
- Analyze performance trends, productivity signals, talent distribution, and organizational capability gaps to generate executive-level insights and recommendations.
- Develop performance analytics dashboards covering KPI achievement rates, performance distribution curves, high-potential identification, underperformance trends, and capability risk areas.
- Act as internal consultant to business leaders on managing high performers, succession pipeline development, and structured performance improvement interventions.
- Strengthen performance culture by driving organization-wide communication, training, and change management initiatives that embed accountability and ownership mindset.
- Enhance digital enablement of PMS through HRIS integration, workflow automation, and user experience optimization to improve adoption and data accuracy.
- Benchmark PMS methodologies against leading organizations and continuously evolve frameworks to reflect market best practices and business maturity.
Qualifications:
- Bachelor's or Master's degree in Human Resources, Organizational Development, Psychology, Business Administration, or related field.
- Minimum 58 years of experience in Performance Management, Organizational Development, HR Strategy, or HR Systems design.
- Proven hands-on experience designing and implementing KPI, OKR, competency frameworks, and 360 feedback systems.
- Strong understanding of performance governance, calibration processes, and rating integrity management.
- Experience working in multi-business, retail, FMCG, or commercially driven environments is an advantage.
- Strong analytical capability with ability to translate data into actionable executive insights.
- Solid stakeholder management and influencing skills, with confidence to engage senior leadership.
- Fluent in Thai and English.
Ability to collaborate across functions and support decision-making with data-driven insights.
Why Join Us
Be part of an established organization with a long-standing and trusted brand heritage.
Work alongside passionate teams in a dynamic, fast-paced industry.
Enjoy strong career development opportunities and a competitive compensation package.
Please note: Only shortlisted candidates will be contacted by our HR team.
