About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
Here's a job description for a Personal Banker (PB) at UOB (Thai) Public Company Limited:
Job Title:** Personal Banker (PB)
Company:** UOB (Thai) Public Company Limited
Job Summary:**
The Personal Banker (PB) at UOB (Thai) is responsible for building and maintaining strong relationships with individual customers, understanding their financial needs, and providing tailored banking solutions. This role focuses on delivering exceptional customer service, achieving sales targets, and contributing to the bank's growth in the personal banking segment.
Job Responsibilities:**
- **Customer Relationship Management:** Proactively engage with new and existing customers to understand their financial goals, lifestyle, and banking requirements. Build trust and rapport to foster long-term relationships.
- **Sales and Advisory:** Identify opportunities to cross-sell and up-sell a comprehensive range of UOB products and services, including deposits, loans, investments, insurance, and digital banking solutions. Provide expert advice and recommendations aligned with customer needs and risk profiles.
- **Service Excellence:** Deliver a consistently high level of customer service, addressing inquiries, resolving issues, and processing transactions efficiently and accurately. Ensure customer satisfaction and positive banking experiences.
- **Performance Targets:** Achieve individual sales and service targets for various banking products and services, contributing to the branch's overall performance.
- **Compliance and Risk Management:** Adhere to all internal policies, procedures, and external regulatory requirements (e.g., Anti-Money Laundering, Know Your Customer). Ensure all customer interactions and transactions are compliant and ethical.
- **Market Knowledge:** Stay updated on market trends, competitor offerings, and UOB's product developments to effectively position solutions to customers.
- **Administrative Tasks:** Complete necessary documentation, reports, and administrative duties accurately and in a timely manner.
Job Qualifications:**
- **Education:** Bachelor's degree in Banking and Finance, Business Administration, Economics, Marketing, or a related field.
- **Experience:** 1-3 years of experience in sales, customer service, or a similar client-facing role within the banking or financial services industry is preferred. Fresh graduates with a strong passion for banking and sales are also encouraged to apply.
- **Skills:**
- Excellent interpersonal and communication skills (both Thai and English, written and verbal).
- Strong sales and negotiation abilities with a customer-centric approach.
- Ability to build rapport and establish trust quickly.
- Analytical skills to assess customer needs and recommend appropriate solutions.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Results-oriented with a proven track record of meeting or exceeding targets.
- High level of integrity and professionalism.
- Knowledge of banking products and services is a plus.
- **Attributes:** Proactive, self-motivated, resilient, team player, and adaptable to a fast-paced environment.
Additional Requirements
Develop, Engage, Execute, Strategise
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
Apply now and make a Difference
