About The Team
The Resource Planning Associate is responsible for ensuring the Sorting Center has the optimal level of manpower and equipment to meet fluctuating daily volumes. You will serve as a key team member responsible for workforce and subcontractor planning, resolving internal resource bottlenecks, and coordinating with stakeholders to support business objectives. In our semi-automated environment, you will play a critical role in aligning technical system capacities with human labor to maximize throughput.
Job Description
- Manpower Forecasting: Develop and maintain daily/weekly manpower plans based on volume projections and historical data.
- Resource Optimization: Monitor workload and manpower utilization to ensure peak efficiency across shifts.
- Stakeholder Coordination: Act as the primary point of contact for BPO staff and frontline agents, managing vendor performance and onboarding.
- Bottleneck Analysis: Conduct root cause analysis when operational performance fluctuates due to resource
shortages or late arrivals.
- Equipment Planning: Assist in the planning and tracking of pallets, MHE (Material Handling Equipment), and
warehouse consumables.
- Continuous Improvement: Lead improvement projects to enhance workforce efficiency and subcontractor fulfillment (FFM) rates.
Requirements
- Education: Bachelor's degree in Business Administration, Economics, Logistics Management, or a related field.
- Experience: 03 years of experience in workforce management, resource planning, or warehouse operations;
fresh graduates with strong analytical backgrounds are encouraged to apply.
- Analytical Skills: Strong analytical and problem-solving skills with the ability to interpret data and develop
actionable insights.
- Technical Proficiency: Advanced skills in Google Workspace (Sheets) and Excel; experience with SQL or
relational databases is highly preferred.
- Adaptability: Ability to thrive in a fast-paced, dynamic environment with tight deadlines and shifting priorities.
- Leadership: Self-driven with strong verbal communication skills to facilitate cross-functional discussions.
- Flexibility: Ability to work at night and weekends sometimes, to support 24/7 operations.
