Policy Servicing Executive

Roles & Responsibilities

Responsibilities:

• Support Day-to-day operations which include supervising and monitoring the team's performance.
• Handle escalated customers inquiries and complaints.
• Collaborate and Liaise with Department stakeholders in implementing processes to improve operational efficiency or streamline processes and resolve policy related issues
• Participate in projects, systems enhancement and user Testing, providing feedback on system adequacies.

Requirements:

• Exceptional customer service skills
• Experience in policy servicing within life insurance industry is advantageous.
• Strong time management