PRADA Instore High End Manager, Emporium

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

As an In-store High-End Manager you will play a pivotal role in driving the success of our luxury brand's boutique. Your primary responsibilities will be to oversee and execute high-end sales, build and maintain strong client relationships, and develop new business opportunities. You will be responsible for key luxury categories, including but not limited to exotics, fine jewelry, made-to-measure (MTM), personalized products intended as made-to-order (MTO) items.

Your objective will not only be to maximize sales performance but also to strategically grow and refine our high-end client portfolio, with a strong focus on recruiting new clientele.

RESPONSIBILITIES

High-End Sales Execution:

• Drive sales in high-end categories, ensuring an exceptional luxury experience tailored to each client.
• Develop expertise in exotics, fine jewelry, MTM, customizable products and high-end materials orders to provide insightful and personalized consultations.
• Maintain and exceed individual and store sales targets, delivering outstanding customer service in line with the brand's standards.
• Collaborate with internal store teams to facilitate product orders, special requests, and exclusive purchases, aligning with store managers on the number of clients to propose every month from each client advisor to try conversion on such categories.
• Lead by example, coaching and inspiring the team in luxury sales techniques and best practices.

Client Development & Acquisition:

• Identify and recruit high-potential clients, cultivating relationships through exclusive events, private appointments, and personalized outreach.
• Develop and execute strategies to enhance client retention, ensuring a high level of engagement and loyalty.
• Maintain an updated and segmented client database, leveraging CRM tools for targeted outreach and clientele activities.
• Stay ahead of industry trends and competitor activities to attract ultra-high-net-worth individuals (UHNWI) and affluent clients.
• Work closely with Client Experience and Retail Events teams in Head Office to create bespoke experiences tailored to high-end clientele.

Operational Excellence:

• Partner with store leadership to maintain a strong luxury retail environment, ensuring optimal product presentation and brand representation.
• Collaborate with merchandising and inventory teams to ensure proper stock levels and availability of high-end products.
• Provide feedback to senior management regarding client preferences, market trends, and opportunities for growth.
• Ensure all high-end sales transactions are handled with discretion, professionalism, and efficiency.

KNOWLEDGE AND SKILLS

Minimum 10+ years of experience in luxury retail, preferably in high-end sales categories such as fine jewelry, exotics, or bespoke products.

Proven track record of success in sales and client development, particularly with UHNW and top-VIC clients.

A deep understanding of the luxury sector beyond fashion, including consumer behavior and market dynamics, is crucial. Expert level knowledge of luxury craftsmanship, materials, and customization processes is highly desirable.

Strong network and ability to network, acquire, and develop new clients through strategic outreach and events.

Excellent communication, negotiation, and interpersonal skills.

Ability to work flexible hours, including weekends and evenings, to accommodate client schedules.

Proficiency in multiple languages can be advantageous

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.