Pre-sales Solutions Consultant

Key Responsibilities

Design solution and provide BOM for the projects.

Prepare presentations, demos, POC, statement of work and TOR as needed.

Conduct workshops and product updates to customers.

Answer requests for information (RFIs) and requests for proposals (RFPs) in a detailed and professional level. Understand the business and operational goals the prospect has and recommend a solution that ensures the best benefits from the products and services.

Work closely with sales team in regards to solution consult, technical support and customer engagement.

Work closely with vendors to ensure the success of the products.

Qualifications

Bachelor's degree or a combination of education and experience in engineering or information technology.

At least 1 year of industry experience including technical and/or solution consulting. Experience in sales engineering or consulting specifically in contact center and workforce engagement solutions.

Have a good knowledge in pre-sales and solution consult related to contact center and workforce engagement solutions.

Have a detailed knowledge of the functionality and technology of the product range.

Have a knowledge in cloud-based solutions such as AWS, Microsoft Azure as well as virtualization, networking and security is a plus.

Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills.

Ability to maintain professional communication with internal and external customers.

Attention to detail plus problem-solving capabilities.

Understanding of current trends, competitor products and strategies within area of responsibility.

Ability to work on multiple projects simultaneously, adhering to deliverable deadlines.

Ability to engage the discussion with customer.

Willing to learn products and stay up to date with fast-paced changes.

Good communication skill in Thai and English.

Ability to travel upcountry and abroad in case needed.