Principal Software Engineer Full Stack (Bangkok based, Relocation provided)

Get to Know our Team: The Customer Platform department is dedicated to making every customer interaction with Agoda smooth, secure, and memorable. Our vision is to build easy-to-use, high-quality platforms that inspire trust and drive innovation across the company.
We design and deliver the core systems that support customer experiences at every stage of their journey-from secure sign-in and data protection to personalized support after booking. Our solutions empower teams across Agoda to better understand and serve our customers, whether through advanced automation, intelligent customer engagement tools, or seamless communication channels.
With a team of nearly 150 talented professionals from diverse backgrounds, we foster a culture of collaboration, curiosity, and continuous improvement. We're passionate about solving complex challenges and creating technology that truly makes a difference. If you're excited by the idea of shaping the future of customer experience on a global scale, you'll thrive with us.

The Opportunity:The Customer Platforms engineering team at Agoda builds and maintains the core technology powering customer interactions across Agoda's products. We ensure millions of customers enjoy seamless, secure, and personalized experiences from booking to post-stay support.
As a Principal Full Stack Engineer, you'll act as a key individual contributor-overseeing execution and design within the Full Stack Engineering group. You'll focus on improving Developer Experience and removing development bottlenecks. Our fast-paced, innovative environment gives you the opportunity to drive impactful changes that optimize how Agoda's teams build, test, and deploy software.

In this Role, you'll get to:

• Lead and mentor teams of talented engineer working in Customer Platform consist of Customer security such as Auth, Account Protection and Customer Experience (GPT automations, Realtime channels Voice, Chat and CRM technologies)
• Own critical projects, drive technical strategy & vision
• Collaborate with wide range of stakeholders including tech, product, security and legal
• Drive technical decisions, team health, and enable project delivery in a fast-paced environment
• Bridging the gap between Development and Operations
• Full-stack development for internal portals and tooling
• Review systems design, push for tech adoption

What you'll Need to Succeed:

• 10+ years of strong engineering background in backend, front end systems & proven track record of solving complex problems
• 5+ years of proven experience mentoring software engineering teams
• Strong programming skills in languages such as Kotlin, Scala, Java, C#
• Expertise in JavaScript/TypeScript plus frameworks like React.js
• Strong communication skills, with the ability to explain complex technical details to stakeholders at all levels
• Can perform deep research & take decisions on complex projects. Can easily toggle between running as a lone wolf and works great as part of a pack
• Experience with Kubernetes for effective container orchestration and scaling
• Deep understanding of CI/CD pipelines, automation tools, and practices relevant to machine learning

It's Great if you have:

• Hands-on experience with technologies like OAuth2, OpenID Connect, SAML, MFA, Zero Trust architecture, AI/ML, Agentic systems and LLMs, Chat and Voice systems
• Master's or Ph.D. in a technical field
• Experience in programming with Rust, C or other low-level language

This position is based in Bangkok, Thailand. (Relocation package is provided)