Process & Knowledge Management Executive (Shopee)

Fresher

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Job Description

Job Description

Create, update, and maintain SOPs, playbooks, guidelines, and FAQs
Translate operational workflows into clear, structured documentation
Review existing SOPs to identify gaps, inefficiencies, or outdated logic
Apply critical and logical thinking to improve processes and documentation quality
Collaborate with operations and cross-functional teams to capture process changes
Maintain knowledge repositories and ensure version control and documentation standards

Requirements

Bachelor's Degree
Good attention to detail and Comfortable with documentation tools (Google Docs, etc.)
Strong written communication and structured thinking skills
01 year of experience; fresh graduates are welcome.