About the Role:
We are seeking a highly organized and detail-oriented Project Manager Service Delivery to lead new service deployments and customer onboarding initiatives. This role plays a critical part in managing medium-to-large projects, coordinating cross-functional teams, and ensuring seamless service delivery launches across global delivery hubs.
What You Will Do
- Lead project management activities for new service deployments and customer onboarding from a service delivery perspective.
- Manage medium-to-large scale projects for major service launches and service extensions, including project planning, milestones, deliverables, risk management, reporting, and scheduling.
- Partner closely with the PMO team to support new initiatives and develop end-to-end project documentation for delivery hub launches.
- Serve as the primary point of contact for service delivery launches, ensuring timely and effective communication of milestones, risks, and updates.
- Collaborate with infrastructure teams to manage request forms and reporting requirements.
- Maintain and update Global Service Delivery documentation, such as Service Delivery Manuals and Tracking Guidance.
- Provide process and project management support during large-scale escalations.
- Ensure internally developed tools are updated to reflect changes in implemented processes.
- Drive process improvement initiatives aimed at cost optimization, resource efficiency, and quality enhancement through process re-engineering.
What You Will Bring
- A minimum of 3 years of professional experience in a relevant role.
- Proven experience in project and process management.
- Intermediate proficiency in Microsoft Office applications.
- Excellent verbal and written communication skills.
- Strong attention to detail with effective time management abilities.
- Ability to work in a fast-paced environment with tight deadlines and quick turnaround times.
- Demonstrated capability to collaborate with cross-functional teams to meet stakeholder needs.
Who You Are
- Detail-oriented: You consistently follow processes and maintain accuracy to ensure high-quality execution.
- Well-rounded professional: You bring strong communication, organizational skills, and high emotional intelligence.
- Self-sufficient: You take ownership of your work, operate independently, and know when to seek support.
- Collaborative: You thrive in team environments, contributing both as a leader and a team member.
- Adaptable: You embrace change, enjoy challenges, and remain flexible in a rapidly evolving environment.
Why Join Us
This is an excellent opportunity to work on impactful projects, collaborate with global teams, and contribute to continuous service delivery improvements in a dynamic and fast-growing organization
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.
We are also committed to make reasonable adjustments to support candidates, so they can perform at their best throughout the recruitment process.
