About Ascend Money
Ascend Money is a leading fintech company providing innovative payment and financial services across 7 countries in the Southeast Asian Region. Established in 2013, Ascend Money became Thailand's first fintech unicorn in 2021. Its flagship service TrueMoney today has become the most popular digital financial application that enables ease of payments and convenient financial lifestyle. TrueMoney's extensive agent network as well as offline and online payment services also enable millions of users across the region to access innovative financial services, leading them to better lives.
About the Role:
We are seeking a Product Manager Operations Support to support both Virtual Bank and TrueMoney businesses, with a strong focus on building and enhancing internal operation platforms, especially a CMS / Platform to support Campaign Engine for operational execution.
This role is a key enabler for Operations teams, responsible for designing scalable internal systems that allow operations users to efficiently manage campaigns, configurations, adjustments, and day-to-day back-office processes. While Campaign Engine platform support is the primary focus, the role will also support the development of other internal tools used by Operations teams across both businesses.You will work closely with Operations, Technology, Compliance, Risk, Finance, and Data teams to ensure operational readiness, control, and scalability.
Key Responsibilities:
Campaign Engine Platform & CMS (Primary Focus)
- Own and drive the product development of the internal CMS/platform to support Campaign Engine, enabling Operations teams to:
- Configure, manage, and operate campaigns
- Handle operational parameters, exceptions, and adjustments
- Gather requirements from Operations, Marketing, and Business teams and translate them into clear product requirements.
- Ensure the platform is scalable, user-friendly, auditable, and compliant with internal controls.
- Work closely with engineering teams to define system architecture, workflows, permissions, and operational guardrails.
Operational Enablement & Support
- Act as the product point-of-contact for Operations-related initiatives across Virtual Bank and TrueMoney (e.g., reconciliation, GL, transaction monitoring, manual adjustments, refunds, account servicing).
- Understand pain points from frontline operations and translate them into product or system improvement opportunities.
- Coordinate incident responses for high-priority operational issues, ensuring root cause analysis and prioritization of fixes.
Process Automation & Internal Systems
- Define requirements for automation of operational processes to reduce manual effort and operational risk.
- Drive implementation of internal tools, dashboards, and portals used by Operations and Customer Service teams.
- Support rollout and enhancement of back-office systems, workflow tools, and ticketing platforms.
Cross-Functional Collaboration
- Work closely with Operations, Compliance, Risk, Finance, Data, and Technology teams to ensure:
- Alignment on delivery timelines
- Compliance with internal controls and regulatory requirements
- Clear operational SLAs and escalation flows
Data & Monitoring
- Ensure operational dashboards and monitoring tools provide actionable insights for day-to-day decision-making and service recovery.
- Collaborate with data and analytics teams to ensure data readiness for reconciliation and exception handling.
Documentation & Compliance Support
- Maintain clear documentation of operational workflows, system behaviors, and escalation paths.
- Support regulatory and audit processes by ensuring operational systems and processes are aligned with compliance requirements.
Qualifications & Experience:
- Bachelor's degree in Business, Information Systems, Operations, or a related field.
- 3+ years of experience in product management, operations support, or business analysis in fintech, digital banking, payments, or platform businesses.
- At least 1 year of experience working with Campaign Engine, promotion systems, or campaign-related platforms is highly preferred.
- Experience building or supporting internal platforms / CMS / back-office systems.
- Good understanding of operational processes, including reconciliation, KYC/AML case handling, payment processing, and campaign operations.
- Strong problem-solving skills with the ability to translate operational needs into structured product requirements.
- Comfortable working in cross-functional, fast-moving environments.
- Fluent in Thai (spoken) and able to communicate effectively with local stakeholders.
- Able to write clear and structured documentation in English.
