Job Summary
Working closely with the global product and local implementation teams, this role is responsible for configuring and managing the clinical functionality of TrakCare to meet the specific requirements of a local market. Bringing together the regional requirements for clinical functionality and relevant best practice, the Product Specialist is responsible for defining the specification for regional configuration, performing the work, testing and documenting the output. The Product Specialist is responsible for producing high quality, well documented outputs that are used to drive implementation projects and lead the clients.
Responsibilities
The duties initially assigned include, but are not limited to:
- Provide business analysis of problems and new requests including working with internal and external stakeholders Develop use cases, and functional requirements for new functionality for use across regional and global customers
- Act as the subject matter expert for clinical documentation Prepare and delivers product material, product presentations and demonstrations as needed to support knowledge sharing, learning, pre-sales and customer requirements
- Collect, synthesize and prioritize customer feedback
- Participate in cross-functional project teams working with developers and functional staff to develop cohesive product functionality
- Assist with scoping and planning of new developments as needed
Experience and Qualifications
- Clinical experience preferably in Patient Administration Systems (PAS) or Billing
- In-depth experience working in a healthcare IT setting, preferably having worked with a software implementation as a vendor or a customer
- Experience in writing use cases, requirements and functional documentation for healthcare applications
- TrakCare experience preferred
- Previous experience working in an agile team desirable
- Very good problem solving and analytical skills
- High attention to detail essential
- Excellent communication, inter-personal, multi-cultural, skills
Education and Training
- University degree in technology, science, medical or healthcare
