Professional, Information Technology

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

As IT Operations, you will provide enterprise users with IT service support using technical expertise to maintain, support, and configure solutions to ensure satisfactory resolution of IT problems.

The IT Operations role works closely with different IT resolver teams to ensure user issue resolution and is responsible for technical support, troubleshooting, identifying gaps, and collaborating with technician and system administrator teams to meet business requirements and proactively identify repetitive support tasks and develop automation solutions using scripting (PowerShell, Python, Bash) to reduce manual intervention and improve response times and also leverage AI/ML-powered tools for predictive issue detection, automated ticket routing, and intelligent troubleshooting to enhance service delivery

• Handle user IT support requests for Manufacturing (MFG) via Phone/SNOW/E-mail/etc., resolve issues, or escalate tickets to the appropriate level by engaging IMC and following up on related SNOW tickets based on defined workflow and SLA.
• Monitor system performance and escalate to higher levels when required.
• Troubleshoot problems related to Manufacturing Execution System (MES) and related systems.
• Develop and maintain scripts (Python, PowerShell, or similar) to automate routine IT operations tasks, system monitoring, and data extraction from MES platforms.
• Support integration and API connections between MES and other manufacturing systems assist in basic customization and configuration of MES workflows
• Present system monitoring dashboards in Daily HDD IT Operation Meetings.
• Participate in relevant meetings and cross-functional initiatives.
• Demonstrate future-focused mindset by proactively identifying opportunities for process automation, predictive maintenance, and digital transformation aligned with Industry 4.0 principles stay current with emerging MES technologies, AI/ML applications in manufacturing IT, and contribute innovative ideas to enhance operational efficiency and user experience.
• Work collaboratively within assigned shift working patterns.
• Perform other related duties as required.

Qualifications

REQUIRED:

• Bachelor's degree in Computer Engineer, Computer Science or any related fields.
• Able to work in shift pattern to support Manufacturing
• Good in English communication and presentation and ability to work in a team environment
• System Administrator, Database (either MS SQL/DB2/SQL Commands and etc).
• Problem solving and Decision making.
• Pro-active, Accountable, Self-motivation and Team player.

PREFFERED:

• Experience as an Intern -System Administrator orexperience in manufacturing-related environment would be an added advantage
• Knowledge of programming languages and AI.
• Familiarity with operating systems such as Windows/Linux

SKILLS:

• Demonstrate a good level of English proficiency (written / verbal)
• Strong listening, communication, interpersonal and relational skills to develop a good relationship within the organization
• Self-motivated with the ability to multi-task and work collaboratively in a team environment
• Demonstrate a good level of English proficiency (written/speak)

Additional Information

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WD thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

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