2. Contractor & Content Moderator Management3. Continuous Improvement & Innovation
Project Lifecycle & Operations Management
Requirement Gathering & Planning: Collect, evaluate, and synthesize complex project requirements into clear, actionable operational execution plans in alignment with internal stakeholder objectives
Resource & Timeline Governance: Oversee end-to-end project schedules, financial allocations, team quality benchmarks, and manpower distribution to guarantee on-time deliverable execution
Cross-Functional Synergy: Serve as a central communication bridge to facilitate seamless coordination between content moderation teams, quality assurance leads, and internal business departments
Documentation & Reporting: Maintain accurate project documentation, audit trails, and periodic executive progress reports to track operational milestones
Client Satisfaction Strategy: Formulate and deploy client-centric strategies designed to elevate satisfaction metrics, operational transparency, and long-term retention
Workflow Integration: Direct the complete onboarding lifecycle—including corporate orientations, policy training, and seamless integration into active project workflows
Performance Optimization & Quality Control: Continuously audit contractor outputs against established SLAs, enforce operational guidelines, and execute multi-tiered Quality Assurance (QA) protocols to maintain high accuracy and data consistency
Feedback & Mentorship: Provide ongoing operational support, conduct regular performance reviews, and deliver constructive feedback loops to optimize overall workforce efficiency
Process Optimization: Audit existing data labeling and content moderation workflows to diagnose operational bottlenecks and implement systemic process enhancements
Industry Alignment: Stay informed on global content moderation frameworks, AI-assisted labeling trends, and industry best practices to introduce scalable, innovative operational solutions
Requirements
Bachelor's or higher degree in Project Management, Business Administration, Data Analytics, or a related discipline
Minimum of 1+ years of experience in project management, operations coordination, data analysis, or a closely related functional field
Strong analytical capabilities with a robust understanding of operational statistics, data interpretation, and workflow metrics
Advanced expertise in MS Excel (complex functions, data modeling) and data analysis tools. Direct proficiency in enterprise project management platforms (e.g., JIRA, Asana, Trello) is considered a distinct advantage
Exceptional attention to detail, high reliability, and a proven track record of rapid learning agility and adaptability in fast-paced environments
Superior verbal and written communication skills in English, with a demonstrated ability to articulate complex operational concepts, technical guidelines, and project metrics clearly to diverse internal and external stakeholders
Benefits
Hybrid Working options with Flexible Working Hours
Your Choice of Gear: Mac or Windows You pick your preferred work equipment
Comprehensive Group Health Insurance
Monthly GrabFood and Grab Transportation credits
Job-related training courses, plus Free Language Courses and certificate fee coverage
