Project Manager AI

Job Title: Project Manager – AI Complaints Management (Project Altair)

Location: Bangalore

Duration: 6 month-Offshore

Job Summary

The Project Manager will be responsible for the end-to-end delivery of Project Altair, an AI-driven Complaints Management initiative within a regulated banking environment. The role requires strong project governance, stakeholder management, risk oversight, and execution discipline to ensure successful implementation of AI-enabled complaint management solutions while maintaining compliance with regulatory and customer protection requirements.

Required Qualifications

Education

• Bachelor's degree in business, Technology, Engineering, Finance, or a related discipline.

Experience

• 8–12+ years of project management experience within banking, financial services, or other regulated industries.
• Proven experience delivering digital transformation, AI, automation, or technology-driven initiatives.
• Strong experience managing large-scale, cross-functional projects involving multiple stakeholders.
• Experience in customer service, complaints management, operational risk, regulatory, or compliance-related functions.
• Experience working within governance-heavy and highly regulated environments.

Technical & Professional Skills

• Strong project management and program delivery expertise.
• Knowledge of project governance frameworks and stage-gate methodologies.
• Understanding of AI-enabled business solutions and data-driven transformation initiatives.

Familiarity with:

• AI governance concepts
• Human-in-the-loop frameworks
• Risk and compliance controls
• Regulatory reporting requirements
• Strong documentation, reporting, and project planning skills.
• Excellent risk management and problem-solving abilities.

Stakeholder Management Skills

• Ability to influence and manage senior stakeholders across business and technology functions.
• Strong communication, presentation, and facilitation skills.
• Proven ability to drive accountability and challenge constructively.

Preferred Certifications

• Project Management Professional (PMP)
• PRINCE2 Certification
• Agile Certification (Scrum Master, Agile Practitioner, SAFe, or equivalent)

Key Competencies

• Strong ownership and execution mindset
• Strategic thinking with attention to detail
• Excellent organizational and planning skills
• Ability to work effectively in ambiguous environments
• Strong decision-making and problem-solving capabilities
• High resilience under regulatory and delivery pressures
• Excellent interpersonal and stakeholder management skills
• Strong governance and compliance orientation