Working Location: Pasir Ris
Job Responsibilities
- Serve as the primary point of contact for residents, handling project enquiries and public relations matters professionally.
- Receive, investigate and resolve residents feedback, concerns and complaints in a timely manner.
- Coordinate with the site team to arrange rectification and maintenance works within residents flats.
- Build and maintain positive relationships with residents to ensure smooth project implementation.
- Attend Construction Working Committee (CWC) meetings and provide administrative and meeting support.
- Prepare correspondence, maintain records and perform general administrative duties.
- Carry out any other duties assigned by the immediate superior.
Requirements
- Minimum GCE A Level or equivalent.
- At least 2 years of relevant experience in customer service, public relations or resident liaison, preferably in the construction industry.
- Experience in HDB Home Improvement Programme (HIP) projects will be an advantage.
- Proficient in Microsoft Office (Word, Excel and Outlook).
- Strong communication, interpersonal and conflict resolution skills.
- Pleasant personality with a customer-oriented approach.
- Able to work independently and as part of a team.
Working Hours
- Monday to Friday + Alternate Saturday (full-day)
Join our team and play an important role in fostering positive relationships between residents and the project team while supporting the successful delivery of HDB Home Improvement Programme (HIP) projects.
