Lead and support QA projects. Coordinate with cross-functional stakeholders (Ops, BI, Product, Costing, etc.) to ensure alignment and smooth execution of QA initiatives
Conduct deep-dive data analysis to identify non-compliance trends, operational inefficiencies, and potential fraud cases
Provide data-backed recommendations to improve frameworks, SOPs, and training
Prepare regular reports and insights for management on QA performance metrics, compliance trends, and initiative progress
Support audit design and automation efforts to reduce manual work and increase audit accuracy
Conduct site visits to validate on ground practices and identify gaps
Act as a subject matter expert for QA data and processes, supporting continuous improvement
Requirements
Bachelor's degree in Business, Operations, or related fields
Minimum 24 years of experience in operations, data analysis, or project management
Strong skills in GSheet/Excel and SQL
Experience in data cleaning, root cause analysis, and translating raw data into actionable insights
Strong project management skills: able to manage multiple initiatives simultaneously with tight timelines
Excellent communication and stakeholder management skills, both in Thai and English
Proactive, detail-oriented, and able to work independently
Willingness to conduct occasional on-site visits to hubs or warehouses
