Quality Analyst (Laos Language)

Responsibilities:

• Conduct daily monitoring, reviews and assessments, prepare documentation, measure quality performance of moderators
• Review track and manage implementation & efficiency of all quality monitoring procedures and systems
• Conduct reviews of individual / team capability to ensure quality performance met targets + provide ongoing training on new policies
• Review client claims and non-compliance issues
• Conduct data analysis to identify areas for improvement
• Identify and implement best practice appropriate and applicable to improving overall quality
• Develop, recommend and monitor corrective & preventive actions
• Evaluate and audit team quality including both internal and external reports
• Check and validate findings, implement appropriate corrective actions
• Maintain standards and performance quality for all service provided
• Maintain good communication with development teams to improve business processes

Requirement:

• Bachelor's Degree or Higher in any field.
• 1 years experience in Content Moderator, QA or any position in Customer Services is advantageous.
• New Graduates are welcome.
• Good at English communication (Eng - C1 Level +)
• Laos native or Laos speaker in near native level.
• Proficient at detecting patterns, observing and interpreting data, integrate new information and decisions based on data-oriented
• Proficient skills with MS Office and Google Products
• Experienced with giving / providing training of any kind
• Works independently with minimal supervision

Working Conditions:

• Shift work: 8hr/day, 5 days a week. Able to work night and overnight shifts.
• Able to work during Thailand Public Holidays as requested.

Benefits:

• Attractive compensation package / fun and professional environment
• Open and honest culture where people are valued, treated fairly and empowered
• 1st year - paid vacation days
• Allowances: Night Shift / OT
• Annual Leave / Personal Leave / Social Security
• Group Health Insurance
• No dress code is required; we appreciate your true talent!