Quality Assurance Manager

About TCS:

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS journey as we strive to achieve long-term net zero emissions by 2030.

Position Overview

We are looking for a Senior QA Manager with 10+ years of experience to lead end-to-end quality assurance operations. The candidate must be proficient in both Manual and Automation testing, with preferred background in Telecom and AI domains.

Qualifications & Skills

Core QA Competencies

• 10+ years in QA, with at least 3–5 years in a lead/manager role
• Expert knowledge in test plans, test strategies, and test coverage matrices
• Strong understanding of Testing Life Cycle (APT, SIT, E2E, UAT)
• Experience measuring software quality against predefined criteria and reporting defect metrics

Testing Methodology & Tools

• Experienced in Functional, Integration, Regression, and E2E Testing
• Proficient in automation tools: Selenium, Cypress, Robot Framework, or equivalent
• API testing tools: Postman, REST Assured, SoapUI
• Test management tools: TQC, JIRA, TestRail, HP ALM
• Strong knowledge of SDLC and Agile/Scrum/Kanban methodology
• Familiar with CI/CD pipelines and DevOps practices

Domain Knowledge (Preferred)

• Telecom: BSS/OSS platforms, provisioning, billing, network transformation projects
• AI/ML: Model validation, data quality assurance, testing AI-powered systems

Key Responsibilities

Strategy & Planning

• Own testing strategy, planning, and sign-offs across the full testing life cycle
• Drive test phase transitions (APT, SIT, E2E, UAT) ensuring entry/exit criteria are met
• Monitor and update test plans, schedules, and risk assessments

Team Leadership

• Lead, mentor, and guide a team of QA engineers and testers
• Coordinate Technology and Business teams across all testing phases
• Conduct test meetings: status updates, action items, open issues, and prioritization

Execution & Reporting

• Ensure standardized use of test tools (e.g., TQC) and documentation practices
• Monitor defect tracking, resolution, and report status to PM/BA/SA/Stakeholders
• Manage test data preparation and environment readiness across teams