Job Description
Align with global leads and service delivery lead on strategy for execution on site
Scorecard review & action
Motivate and strategize on efficiency, productivity and consistency targets
Identify improvement opportunities in workflows and suggest solutions. Create a culture of innovation
Identify Milestones, scope, dependencies, issues, risk and success for QTP projects
Course correct non-performing metrics and analysts through root cause analysis and solid action planning
Accountable for client satisfaction in area of responsibility, against service level agreement, and ensures achievement of key performance indicators/project milestones.
Review and control execution of standard processes across Quality, Training & Policy
Conduct researches, studies and data analysis to conceptualize proposals for improving business metric in collaboration across teams
Provide thought leadership in processes, programs and procedures
Establish professional and career development programs for internal resources
Provide recommendations to re-engineer existing processes.
College graduate with at least 8 to 11 years supervisor experience
Excellent oral and written communication skills.
Sound decision making and organizational skills
Ability to present complex information to a variety of audiences
Proficiency in MS office applications (Excel, PowerPoint and Word)
Experienced in talent management and succession planning
Experience in managing projects and data strategies for business outcomes
