Quality Control Support (SPX) (Contract)

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Job Description

Job Description

Assist the hub team in addressing seller-related issues, resolving challenges quickly to ensure a seamless experience for sellers.
Oversee pickup operations, manage escalations, and ensure smooth and efficient service delivery.
Investigate missed pickups, identify root causes, and implement improvements to prevent future issues.
Collaborate with the hub team to resolve stuck orders and maintain efficient order flow.
Provide daily operational support, ensuring processes stay on track and service goals are met.

Requirements

Bachelor's degree or above, no specific field required. (Fresh Graduates is welcome)
Proficiency in Microsoft Office; Excel knowledge is a plus
Good attitude, logical thinking and strong analytical and problem solving skills.
Ability to adapt and thrive in fast-pace dynamic environment.
Excellent communication and teamwork abilities.
Availability to work in the office 5 days a week and 1 day from home