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Receptionist (Accenture)

JLL
1-3 Years
Thani, Pathum Thani, Thailand
  • Posted 7 hours ago
  • Be among the first 10 applicants

Job Description

Receptionist

  • Conduct analysis of service requests for improvement;
  • Conduct customer satisfaction survey to show proactive follow-up and satisfactory closure;
  • 100% of requests to be processed immediately if received within business operating hours for the Scholl;
  • Tracking all metrics and complete periodic reports to manage of Action Line performance and indicators at appropriate levels;
  • Responsible for monthly team telephone list updating;
  • Other Helpdesk support as assigned by the FM and soft service leader;
  • Coordinate other service requests and resource needs;
  • Provide input as required into the Monthly Report to manager
  • Active involvement in the monitoring and achieving the required Key Performance Indicators

Customer Service / Client Relationships:

  • Provide superior customer service;
  • Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.
  • Pro-actively manage account expectations ensuring that the service levels are maintained

Qualification

  • 1 years similar working experience in front desk operations
  • Familiar and able to operate the Word, Excel and Power Point;
  • Strong written and oral communication skills;
  • Ability to solve problems;
  • Strong interpersonal skills;
  • Good command of spoken and written English language.

More Info

Job Type:
Permanent Job
Industry:
Real Estate
Function:
Customer Service
Employment Type:
Full time

About Company

Job ID: 152370773

Last Updated: 15-08-2026 07:14:13 PM
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