Recovery Operations (SPX Express)

1-3 Years

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Early Applicant

Job Description

Job Description

Support operations to run smoothly in reverse flow and exception order management flow operations
Analyze exception order root cause and point of occurrence to reduce number of exception orders
Identify gaps for improvement in-station parcel compliance and coordinate with relevant teams to improve process more efficiently and effectively
Manage dispute operations for internal and external SPX operating model
Reconcile stuck loss to comply with exception process and SOC for liquidation
Align with CX team on handling process, SLA days from Ops feedback
Make decision on complicated case from ticket/ stuck order for loss and claim process
Analyze and report Recovery team OKR and project/ initiatives progress to Team Lead

Requirements